Shipping Policy

Last updated: {{ 2025.09.28 }}

Important Shipping Information

Our products are shipped directly from our international suppliers to ensure the best prices for our customers.

Processing Time

• Order Processing: 2-7 business days
• Preparation for Shipping: 1-3 business days

Processing time does not include shipping time. Orders are processed Monday-Friday.

Shipping Times

Standard Shipping (Free)

• Hungary: 15-35 business days
• European Union: 15-40 business days
• United States: 20-45 business days
• Other Countries: 20-50 business days

Express Shipping (Additional Cost)

• Hungary: 7-15 business days
• European Union: 7-18 business days
• United States: 10-20 business days
• Other Countries: 10-25 business days

Shipping Costs

• Standard Shipping: FREE worldwide
• Express Shipping: $15-25 USD (calculated at checkout)

Order Tracking

Once your order ships, you'll receive:

• Shipping confirmation email
• Tracking number (when available)
• Tracking updates via email

Note: Tracking information may take 5-10 days to become active in the system.

International Shipping & Customs

• Customs Duties: Customer is responsible for any customs duties, taxes, or import fees
• Customs Delays: Packages may be delayed at customs - this is beyond our control
• Address Accuracy: Please ensure your shipping address is complete and accurate
• Local Postal Service: Final delivery is handled by your local postal service

Delivery Information

• Packages are delivered to your mailbox or door
• Signature may be required for some deliveries
• If you're not home, a delivery notice will be left
• Contact your local post office if you miss a delivery

Shipping Delays

Shipping times may be extended due to:

• Holiday seasons and peak periods
• Weather conditions
• Customs processing delays
• Local postal service delays
• Force majeure events

Lost or Undelivered Packages

• Contact us if your package hasn't arrived within the expected timeframe
• We'll work with you to track down your order
• Replacement or refund may be offered for confirmed lost packages

Address Changes

Address changes are only possible within 24 hours of placing your order. After this time, we cannot modify the shipping address as the order may have already been processed.

Shipping Restrictions

We ship worldwide, but some countries may have restrictions on certain products. If we cannot ship to your location, we'll contact you immediately.

Contact Us

Questions about your shipment? Contact us at:

Email: zenmaskshop@gmail.com

We typically respond within 24-48 hours.

Please note: Due to international shipping, delivery times are estimates and may vary. We appreciate your patience!